Returns & Refunds Policy
Effective Date: May 6th, 2025
Thank you for shopping with CustomCampusCreations, operated by Sanguis Holdings Corporation. Because each item we create is custom-made to order, all sales are considered final. However, we are committed to customer satisfaction and offer limited exceptions as outlined below.
All Sales Are Final
Due to the personalized nature of our merchandise, we do not accept returns or exchanges under normal circumstances. This includes bulk orders, personalized items, and any custom designs created or submitted by the customer.
Exceptions (Eligible for Review)
Returns or refunds may be considered under the following conditions:
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You received the wrong item or design
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Your order arrived damaged or defective
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Your item was never delivered and confirmed lost in transit
If you believe your situation qualifies, you must contact us within 7 days of delivery with:
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A clear description of the issue
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Photographic evidence of the defect, error, or damage
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Your order number and full name used for the purchase
Send all refund or return inquiries to:
contact@customcampuscreations.com
Each request will be reviewed on a case-by-case basis by our team at Sanguis Holdings Corporation. Submitting a request does not guarantee approval.
Processing Time for Approved Cases
If your request is approved:
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Refunds will be issued back to your original payment method within 5–10 business days
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In some cases, a replacement item may be offered in lieu of a refund
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You will be notified via email once your case has been resolved
International Orders
International shipments are also subject to this policy. Shipping delays or customs processing times do not qualify as grounds for a refund. However, if a package is verified as lost, we will work with you to resolve the issue.
Non-Refundable Situations
We will not accept refunds or returns in the following cases:
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Buyer’s remorse or change of mind
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Customer error in uploaded content or spelling
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Dislike of the product due to subjective preferences
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Delays that fall within the stated 5–7 week shipping window